Case Study: Oakland Fire Department Communications Dispatch Center reduces call processing time with Daupler Dispatch Assist

Oakland Fire Department Communications Dispatch Center cuts call processing times with Daupler

The Oakland Fire Department Communications Dispatch Center was facing a challenge of being understaffed while handling a high volume of calls, where every second was critical. To address this, they implemented Daupler Dispatch Assist to help reduce the amount of time spent processing utilities and public works calls.

By moving from a manual process to Daupler's solution, the Center saw an immediate and drastic reduction in call processing times. This allowed them to complete calls faster and move on to the next emergency more quickly. The vendor, Daupler, provided a system that significantly improved the efficiency of their dispatch operations.

Oakland Fire Department Communications Dispatch Center