Case Study: Olympia saves holiday after-hours response challenges with Daupler

How Daupler helped save Christmas in Olympia

Olympia Public Works needed a better way to manage after-hours service requests, dispatch, and on-call coordination across multiple departments. Before using Daupler, staff were dealing with slow dispatches, missing incident records, difficulty identifying the right on-call person, shutoff-list confusion, and limited flexibility in updating schedules.

With Daupler RMS, Olympia centralized after-hours reporting, sent incident details directly to on-call staff’s phones, improved visibility into cross-department on-call coverage, and added shutoff lists and easier schedule changes. Daupler also enabled event detection to reduce duplicate dispatches and gave customers more transparency into request status, helping Olympia save time, avoid unnecessary callouts, and keep services running smoothly—even on Christmas.

Olympia

Caroline Inions

Program Assistant