Case Study: Pleasant View Water & Sanitation District achieves faster utility locate dispatch with Daupler RMS

How a utility locate dispatch solution provided relief for a short-staffed utility

Pleasant View Water & Sanitation District, serving more than 5,000 people in the Denver metro, struggled with an inefficient utility locates dispatch process while dealing with limited funding and staffing. Before working with Daupler, the district tried multiple methods for after-hours locate notifications, including a local vendor, email, and a traditional call center, but each approach created delays, reliability issues, or extra work for staff.

In 2021, Pleasant View implemented Daupler RMS to automate and prioritize utility locate requests based on emergency status. Daupler’s system dispatches urgent requests by both text and phone, gives on-call staff access to incident details and maps, and supports routing to personal or work phones. The result was faster, more reliable notification coverage and less burden on staff, with most requests acknowledged within 2 minutes; the flat-rate pricing also made Daupler a cost-effective fit for the district.

Pleasant View Water & Sanitation District

David Councilman

District Manager