Case Study: City of Oakland achieves improved transparency and $2 million annual savings with Daupler

City of Oakland - Customer Case Study

The City of Oakland's Public Works department faced a costly and inefficient process for handling after-hours incidents. This required manual call lists and led to difficulties gathering necessary information when offices were closed. Daupler implemented its solution to automate this response process for the city.

Daupler's solution automated significant portions of the incident response, including information gathering and call lists, while also providing performance tracking. The implementation was completed in just six days. The results were significant, with the city seeing a 75% reduction in call-outs and monthly incidents dropping from over 400 to under 60. This led to direct annual savings of $2 million for the City of Oakland.

City of Oakland