Case Study: City of Kirkwood streamlines after-hours dispatch and improves response performance with Daupler

City of Kirkwood streamlines after-hours dispatch with Daupler

The City of Kirkwood Electric Department faced a challenge with managing after-hours customer calls and high-volume events, as they lacked utility staff coverage during evenings and weekends and were relying on 911 services. To meet customer expectations and improve response performance, they adopted the Daupler RMS solution from vendor Daupler.

By implementing Daupler RMS, the City gained a dedicated system to manage customer communications. The Daupler solution improved their response performance and streamlined operations, specifically by shifting their dispatch process away from police services to a dedicated response management system.

City of Kirkwood