Case Study: City of Durham saves time and $200,000 annually with Daupler

City of Durham - Customer Case Study

The City of Durham's water and sewer department faced significant efficiency challenges due to its reliance on calling trees, manual reporting, and outdated processes. These issues were resulting in excessive time expenditures and exorbitant overtime costs. The city partnered with Daupler to find a solution.

Daupler implemented its platform, which allowed supervisors to easily manage on-call staff and dispatch crews. The customized solution improved communication and response times. In the first month alone, Daupler cut the department's overtime hours in half. The software continues to save the City of Durham $200,000 annually.

City of Durham