Case Study: KCI Technology Solutions prevents ransomware downtime and secures patient data with Datto SIRIS

Westfield Braces Keeps Data Safe with Datto

Westfield Braces, a busy New Jersey orthodontic practice led by Dr. Thomas Burns, relies on on-site servers to store digital X-rays, intraoral scans, patient records, scheduling, and billing. When the office was targeted by ransomware—part of a larger surge in attacks against healthcare providers—leadership faced the real threat of crippling downtime and lost patient access without specialized IT support.

Their MSP, KCI Technology Solutions, had already deployed Datto SIRIS for backup and continuity; when ransomware hit one server less than a month after activation, KCI detected the malware, switched operations to an uninfected virtual snapshot in Datto’s secure cloud, removed the infected files, and fully restored the onsite server while continuing backups. The rapid failover kept patient visits and scheduling on track, prevented major financial losses, and demonstrated how proactive backup and recovery can eliminate ransomware downtime.

KCI Technology Solutions

Kerry Armus

Founder