Case Study: Total Communications achieves rapid recovery and ransomware protection with Datto SIRIS

Total Communications Goes Beyond BCDR with Datto SIRIS

Total Communications, a Connecticut-based MSP founded in 1980 that now serves SLED and commercial clients, faced a common but critical challenge: many customers were unprepared for business continuity and disaster recovery (BCDR) and vulnerable to ransomware and extended outages. That risk became real when a government-services client had 90% of its systems encrypted, exposing the need for a scalable, easy-to-manage BCDR solution that could restore operations quickly.

Total Communications adopted Datto SIRIS as the core of its Total360 offering—an all‑in‑one, cloud-first appliance with immutable backups, daily screenshot verification, and 24x7 Datto support. Managing 100+ Datto devices, the MSP can virtualize environments in minutes; in the ransomware incident it restored systems to their pre-attack state with only two hours of actual downtime, retained the client, prompted a full infrastructure overhaul, and gained new revenue and trust as a trusted advisor.

Total Communications

Andrew Shmer

Computer Services Engineer