Case Study: Polarverse IT Services achieves instant business continuity and remote recovery with Datto

Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Polarverse is a Waterloo-based MSP led by Founder & CTO Chris Davis that provides proactive, fully managed IT and ransomware prevention for small and midsize businesses. One long-standing client — a 25‑person engineering firm that relies heavily on email and file transfers — suffered intermittent DSL outages that dropped and reconnected every few seconds, preventing the Datto Network Appliance from automatically switching to failover and leaving the business at a standstill.

Using Datto solutions already in place, Davis remotely accessed Datto Managed Power from his mobile device and power‑cycled the three DSL modems, forcing the Network Appliance into its 4G LTE failover and restoring stable internet in seconds. The quick, remote fix avoided what could have been a week‑long outage, reinforced client trust, and highlighted the value of Datto’s reliable products and 24/7 support.

Polarverse IT Services

Chris Davis

Founder & CEO