Case Study: PK Tech achieves near-zero downtime and HIPAA-compliant disaster recovery with Datto SIRIS

PK Tech - Customer Case Study

PK Tech, a managed IT services provider in Arizona, supports a busy dental practice (the only dentist in Prescott) that cannot tolerate downtime and must meet strict HIPAA requirements. When staff encountered database corruption and the office risked losing up to $10,000 a day in production, PK Tech needed a fast, compliant recovery to avoid major financial and regulatory impact.

PK Tech had recently migrated the practice from tape to Datto SIRIS and maintained an hourly backup and disaster-recovery checklist with cloud redundancy. After detecting the corruption they rolled the system back to a clean hourly image and spun up the server in Datto’s cloud, allowing appointments, billing and patient care to continue with minimal disruption. The result was rapid recovery, continuous operations, and HIPAA-compliant data protection that prevented significant revenue loss.

PK Tech

Jordan Hetrick

Owner of Managed Service Provider