Case Study: Opal Business Solutions recovers data in under an hour and slashes backup management time with Datto

Opal Helps Customers Shine Thanks to Datto

Opal Business Solutions, a managed IT provider offering cloud hosting and custom software, partnered with Datto after issues with their previous backup and disaster recovery solution. That relationship was tested when Opal’s client, SP Flooring & Design Center, suffered a ransomware attack that used a compromised vendor service account to encrypt files.

Using Datto’s BDR platform — including Screenshot Verification — Opal quickly isolated the infection, disabled the breached account, and restored the server from backup within 15 minutes, finishing recovery in under an hour. The outcome was minimal data loss and downtime, a dramatic reduction in backup management time (from 10–20 hours to 1–2 hours per month), and reliable technical support that reassured the client.

Opal Business Solutions

Jim Martin

Manager of Network Services