Case Study: OneSource Technology achieves streamlined support and billing efficiency with Datto

OneSource Technology’s 25+ year evolution supported by Autotask, Datto RMM and IT Glue

OneSource Technology, a company with more than 25 years of growth, needed a better way to streamline remote support and centralize critical information for its technicians. To address this challenge, the company turned to Datto solutions, including Datto RMM, IT Glue, and Autotask, to improve device management, access to credentials, and overall workflow efficiency.

Datto implemented an integrated solution that connected remote device management, knowledge access, and billing workflows. As a result, OneSource Technology saw a major productivity boost, with technicians able to find key details like domain admin passwords without switching between systems, which improved response times and issue resolution. The Datto platform is also helping OneSource automate consumption-based billing through Autotask and QuickBooks, reducing underbilling and overbilling and improving billing accuracy.

OneSource Technology

Paul Bush

Chief Executive Officer