Case Study: XCEL Professional Services Ltd. achieves uninterrupted operations after flood and fire with Datto

How one MSP kept their client’s business operations alive through flood and fire

XCEL Professional Services Ltd., a Calgary-based MSP offering “business continuity in a box,” helped oil and gas explorer Storm Resources Ltd. survive two major disruptions: the 2013 Calgary flood that forced servers off-site and threatened critical operations, and a 2014 downtown fire that cut power and internet for days. Storm needed an affordable, reliable disaster‑recovery approach that avoided costly colocation or poor-performing cloud moves.

XCEL partnered with Datto to deploy its Recovery 360 managed backup and disaster recovery platform—local backup appliances with cloud replication and instant virtualization—plus cloud email migration. When the 2014 outage hit, XCEL spun up Storm’s environment in the Datto cloud so employees stayed connected and field operations continued; the solution eliminated prolonged downtime, boosted Storm’s confidence in continuity planning, and earned XCEL a Bronze CDN Channel Elite award.

XCEL Professional Services Ltd.

Ryan Barker

VP of Operations