Case Study: Dynamic Business Technologies achieves streamlined BDR and major technician time savings with Datto

Dynamic Business Technologies Finds More Dynamic BDR with Datto

Dynamic Business Technologies (DBT), a New South Wales IT services firm founded in 2006, struggled with time-consuming backup and disaster recovery processes. Their prior approach required manual seed backups and trips to a data center, costing about seven technician hours per month and complicating client onboarding and support.

Partnering with Datto gave DBT a simpler, integrated BDR platform that reduced administration and automated ticketing through Autotask Endpoint Management, added one-year retention and Screenshot Verification for clear client reporting, and used RoundTrip devices plus 24/7 support to streamline onboarding. The result: technicians regained billable time, clients gained greater confidence in backups, and DBT could refocus on customer service.

Dynamic Business Technologies

Nathan Franks

Managing Director