Case Study: TekConcierge achieves rapid recovery and zero downtime for a major Florida hotel with Datto SIRIS

Dallas MSP Keeps Major Florida Hotel Up and Running After Server Failure

TekConcierge is a Dallas-based MSP specializing in the hospitality sector that switched to Datto SIRIS and ALTO for a proven business continuity and disaster recovery (BCDR) solution. When a large, luxury Florida hotel — which had declined an advised server upgrade — suffered a server failure at Christmastime 2018, the hotel faced a potential multi-week outage and significant revenue loss without a reliable BCDR.

TekConcierge virtualized the hotel’s servers on Datto SIRIS within minutes, keeping reservations and operations running with no shutdown or lost business. The fast recovery validated Datto’s value, generated client referrals that grew TekConcierge’s business, and delivered measurable benefits such as increased MRR, lower management costs, and greater peace of mind thanks to Datto’s ease of use and responsive support.

TekConcierge

Aaron Garcia

Director of Operations