Case Study: CTI Technology achieves greater efficiency and improved profitability with Datto Autotask

CTI Technology Migrates to Autotask for Greater Efficiency

CTI Technology, an IT services provider, was struggling with inefficient workflows and a legacy PSA system, prompting it to evaluate Datto’s Autotask. Already using Kaseya Quote Manager, as well as Datto Continuity and Datto RMM, the company wanted a more integrated platform that would reduce extra login steps and improve support efficiency.

Datto implemented Autotask in phased stages, with assistance from the Datto implementation team to migrate companies, contacts, tickets, documents, and other data while protecting billing and operations. The result was smoother sales-to-service workflows, better visibility into contract profitability, and more actionable dashboards; within a few months, CTI Technology reported greater efficiency and a clear positive ROI.

CTI Technology

Andrew Wipperfurth

Director of Operations