Case Study: Computer Rescue 911 achieves instant business continuity and rapid recovery with Datto

Computer Rescue 911 - Customer Case Study

Computer Rescue 911, a Michigan-based managed services provider, was supporting long-time client Hiestand & Co., a CPA firm that cannot afford downtime during tax season. While reassessing backups the MSP discovered intermittent Windows Server Backup failures, and days after installing a new Datto SIRIS the firm’s server failed to boot due to a bad RAID array—creating an urgent business continuity risk.

The MSP immediately used Datto’s Instant Virtualization to boot the firm from the SIRIS appliance and ran operations from the device for eight days while ordering parts and rebuilding the server. With Datto’s hands-on support they completed a bare-metal restore, restored full service with minimal disruption (staff were running off the Datto device in under an hour), preserved all data, and avoided costly downtime during a critical period.

Computer Rescue 911

Kevin Damghani

Owner