Case Study: Blackbird IT achieves 50% faster quoting and $10K/month in incremental sales with Datto Commerce

Blackbird IT Experiences 50% Time Savings Quoting With Datto Commerce

Blackbird IT is a 38‑person managed service provider in Adelaide serving over 150 clients since 2007. The team needed to replace a cumbersome quoting and procurement tool with something faster and easier to use for both sales staff and customers to improve quoting efficiency and shorten sales cycles.

They adopted Datto Commerce’s modern, template‑driven quoting and eCommerce platform, which produces branded, device‑responsive quotes in under half the time (templates can generate quotes in under a minute) and lets clients accept or modify quotes with a click. The platform also enabled direct online purchases, driving more than $10,000 in incremental product sales per month (including a one‑time sale of 60 phones), faster turnaround, and improved win rates and customer satisfaction.

Blackbird IT

Brendan Rose

Sales Manager