Datto
118 Case Studies
Case Study: Addictive Technology Solutions avoids downtime and achieves business continuity with Datto
A Datto Case Study
Addictive Technology Solutions - Customer Case Study
Addictive Technology Solutions, a managed services provider in Southport, Queensland led by CEO Robert Marsden, needed to move beyond basic backup to deliver reliable business continuity for SMB clients. Previously they relied on multiple vendor products with no RMM integration, which made restores complex, slow and uncertain during incidents.
They migrated clients and their own infrastructure to Datto’s all‑in‑one BCDR platform, adding Screenshot Backup Verification and Autotask integration for automated monitoring and ticketing. The change produced daily verified restores, a single pane of glass for management, faster on‑site recoveries and strong partner support — reducing downtime, boosting client trust and giving the team and clients greater peace of mind.
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Addictive Technology Solutions
Robert Marsden
Managing Director