Datto
119 Case Studies
Case Study: Acumen Consulting achieves greater efficiency and automation with Datto
A Datto Case Study
Acumen Consulting Improves Efficiency and Automates More With Datto RMM
Acumen Consulting, a Saint Louis-based MSP, wanted to improve operational efficiency and better manage tickets, endpoints, and end-user support. After seeing strong results from Autotask PSA, the company expanded its use of Datto by adopting Datto RMM to streamline service delivery and reduce manual work.
Datto implemented Datto RMM alongside Autotask to create automated workflows, proactive monitoring, and stronger endpoint protection. The results included cutting ticket data entry from 5–7 minutes to less than half that time, faster issue resolution, earlier alerts for problems like failing UPS batteries, and easier billing and reporting, improving both time and cost efficiency.
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Acumen Consulting
Rob Wagnon
Acumen Consulting