Case Study: Power Consulting Group achieves AI-driven scalable service delivery with Datto

From break-fix to AI-driven Power Consulting’s evolution with Autotask

Power Consulting Group, a New York City managed IT services provider, had outgrown its break-fix model and manual processes built on email and spreadsheets. As the business expanded, it needed a better way to track technician time, profitability, client performance, and operational efficiency. Datto’s Autotask PSA was introduced to replace those disconnected tools and bring structure and visibility to the company’s growing service operation.

Datto implemented Autotask as the central platform for workflows, dashboards, and client reporting, later augmented with AI features like Smart Ticket Summaries and the Smart Writing Assistant. The result was a more streamlined, data-driven business with real-time visibility into profitability, team performance, and client issues. Power Consulting Group also gained stronger transparency for customers through the client portal, and the foundation is now in place for future AI automation to handle triage, ticket routing, and routine requests without adding headcount.

Power Consulting Group

Jason LaPorte

Chief Technology Officer