Case Study: Westin Grand Vancouver achieves 75% fewer support calls and virtually eliminates guest complaints with Datto Networking

Westin Grand Vancouver - Customer Case Study

The Westin Grand Vancouver is a 210‑room, four‑star hotel in downtown Vancouver. Despite its prime location and service, IT Director Mark Abbott was facing slow speeds, spotty coverage and a clunky, unbranded login process that left guests dissatisfied and expansion looked to require costly infrastructure upgrades.

Liveport replaced the legacy system with Open Mesh access points and the CloudTrax controller—using about 40 wired gateways and 15 power‑only repeaters—without running new cables or upgrading on‑site servers, saving roughly $65,000 in year one. The self‑organizing network delivered seamless coverage, a faster branded login with voucher management, per‑device security and remote monitoring; support calls fell 75% and guest complaints were virtually eliminated, prompting Abbott to roll the solution out to other properties.

Westin Grand Vancouver

Mark Abbott

IT Director