Case Study: Polarverse IT Services achieves uninterrupted connectivity and business continuity with Datto Networking

Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Polarverse is a Waterloo-based MSP led by founder and CTO Chris Davis that provides proactive, fully managed IT and ransomware prevention to small and midsize businesses in healthcare, manufacturing, and retail. One longtime engineering client with a 25-person office relied heavily on email and file transfers but suffered intermittent DSL outages that prevented Datto’s Network Appliance from switching to 4G LTE failover, leaving the firm at risk of extended downtime while Davis was out of town.

Using Datto Managed Power and the Datto Partner Portal, Davis remotely powered down the site’s DSL modems to force the Network Appliance into LTE failover, restoring a stable internet connection in seconds. The quick remote fix avoided what could have been a week-long outage, reinforced client trust, and showcased how Polarverse’s proactive approach combined with Datto’s tools delivers reliable business continuity.

Polarverse IT Services

Chris Davis

Founder & Chief Technology Officer