Case Study: Jamaica Blue achieves reliable, revenue-boosting guest WiFi with Datto Networking

Jamaica Blue - Customer Case Study

Jamaica Blue, an international café chain with locations across Australia, New Zealand, China and beyond, was struggling to provide reliable guest WiFi: existing access points dropped signal under heavy use, daily customer complaints piled up, and IT faced burdensome manual firmware upgrades and locally hosted controller software. They needed a scalable, low‑maintenance solution that would restore a dependable guest experience.

After evaluating options they deployed Open Mesh (OM2P‑HS and MR1750) and CloudTrax cloud management across 10 outlets, typically with four access points per location (one gateway, three repeaters). The cloud‑managed, easy‑to‑install system automated firmware updates, simplified global management, and made expansion trivial. The result: stable, worry‑free WiFi that reduced IT workload and helped attract new customers and additional revenue.

Jamaica Blue

Binderjit Singh

IT Administrator