Case Study: Norwegian Cruise Line reduces data issue resolution time with data.world

Norwegian Cruise Line Holdings Reduces Issue Resolution Time From Hours to Minutes with data.world’s Data Catalog

Norwegian Cruise Line Holdings (NCLH) needed a better way to manage complex, legacy data systems after the pandemic as it worked to rebuild guest trust and deliver flawless, personalized cruise experiences across its 28-ship fleet. With limited onboard connectivity and data spread across decades of systems, the company turned to data.world and its Data Catalog Platform to centralize guest data and improve governance, lineage, and visibility.

Using data.world, NCLH integrated with Snowflake and Monte Carlo to monitor data quality, trace data lineage, and quickly identify issues in its pipelines and dashboards. The result was a major improvement in operations: one critical dashboard issue was resolved in under 10 minutes instead of several hours, reducing downtime, improving observability, and helping NCLH deliver more personalized guest experiences and greater operational efficiency.

Norwegian Cruise Line

Cris Hadjez

Senior Director of Data Governance