Case Study: Global Digital Travel Service Provider stops $20M in promotion fraud and boosts detection 40% with DataVisor

Global Travel Platform Uses DataVisor to Defeat Promo Abuse and Fraud Attacks

Global Digital Travel Service Provider, a global travel platform operating in 200+ countries, faced rampant promotion-code abuse where fraudsters made massive hotel reservations to resell at a profit, especially in Asia, which caused large financial losses, hindered new-market promotions, and strained partner relationships. To address this, the customer turned to DataVisor’s fraud and risk management platform—leveraging unsupervised machine learning, deep learning, natural language processing, and advanced case management—to detect sophisticated, fast-evolving campaign abuse that rules-based systems were missing.

DataVisor integrated within two weeks and used linkage analysis, auto actions, and real-time detection to expose coordinated abuse (including a group of 230+ malicious accounts that made 400+ reservations in two hours). DataVisor’s solution delivered a 40% detection uplift, 93% detection precision, blocked 70% of promotion abuse early, and helped the customer save about $20M in fraud losses while restoring large-scale promotions and improving partner relations.