Case Study: Leading Manufacturing and Services Company achieves a unified Microsoft Azure CRM and dramatically faster data migrations with Datavail

Worldwide Manufacturing and Services Company Upgrades CRM with Azure

Leading Manufacturing and Services Company, a global manufacturer with roughly 60,000 employees and products used by billions daily, faced fragmented customer data across regional offices and departments and could not get a consolidated CRM view. Previous migration attempts failed and ETL windows exceeded 10 hours, risking business disruption; the company engaged DatAvail to modernize its legacy CRM and ETL processes on Microsoft Azure.

DatAvail migrated the customer to Microsoft Dynamics 365 on Azure and reworked ETL using Azure Data Factory, SSIS and KingswaySoft, executing the project in agile sprints with an onshore/offshore team. In seven months DatAvail completed 1,300 tasks and fixed 600 bugs, delivering a unified cloud CRM, cutting migration times from over 10 hours to a couple of hours, simplifying ETL code, uncovering hidden data tables, and automating post-load validation for measurable operational efficiency gains.