Case Study: U.S. Telecom Company achieves rapid, low‑downtime Oracle EBS 12.2 and Database 19c upgrade with Datavail

U.S. Telecom Company - Customer Case Study

U.S. Telecom Company, a 10,000-employee global carrier, needed to upgrade its Oracle EBS (Oracle E-Business Suite) and Oracle Database ahead of Oracle’s Premier Support expiration for EBS 12.2. As a long-time customer and managed services partner, the company engaged Datavail to plan and execute the upgrade and ensure ongoing support and compatibility.

Datavail combined the Oracle EBS 12.2 upgrade with a database upgrade from Oracle Database 12c to 19c, applied required patches, and cleaned up thousands of old database jobs—cutting a database upgrade window from 26 hours in early runs to just 6 hours in the final run and completing the EBS cutover in under 24 hours (vs. the 3 days originally allocated). As a result, the U.S. Telecom Company gains support through at least December 2023, an easier path to future EBS 12.X updates (supported through 2030), the ability to update its Linux OS, and continued access to EBS innovations — delivered by Datavail.