Case Study: S&P Global achieves fewer alerts and stabilized database operations with Datavail managed services

S&P Global - Customer Case Study

S&P Global engaged DatAvail after its indexing subsidiaries (S&PI and S&PG) faced high DBA turnover, excessive and poorly prioritized alerts, long multi-step communication chains with offshore providers and vendors, and inadequate 24x7 coverage—especially during market closings. DatAvail was brought in to provide managed services and dedicated peak-time database support across platforms including Oracle, SQL Server, MySQL, MongoDB and Informatica.

DatAvail implemented an onshore–offshore hybrid managed services model with dedicated experts for market closings, rebuilt monitoring, and performed tuning and maintenance; over six weeks systems were stabilized and, across three months, 92 DatAvail experts (about 4.5 FTEs) supported the environment. The engagement cut ticket volume by 63%, reduced vendor escalations (just one escalation to Oracle in three months), delivered true 24x7 coverage and faster response times, and gave S&P Global a single point of contact for multi‑platform issues.

S&P Global