Case Study: Roche Bros. Supermarkets achieves zero unplanned outages and 24×7 database reliability with Datavail Database Services

Roche Bros. Supermarkets - Customer Case Study

Roche Bros. Supermarkets engaged Datavail Database Services to address recurring database administration gaps and lack of 24×7 coverage. Seeking improved DBA quality, round‑the‑clock monitoring, and fewer outages, Roche Bros. used Datavail for remote database management, database assessments/health checks, and performance tuning.

Datavail implemented a managed database service with dedicated US and offshore DBAs, a Service Delivery Manager, and continuous monitoring, leading to greatly improved DBA coverage and expertise. According to Roche Bros., database availability, reliability, environment quality, and performance were dramatically improved and they have had no unplanned outages since engaging Datavail.

Roche Bros. Supermarkets

John Lauderbach

VP Information Technology