Case Study: Leading Commercial Cleaning Operations Company achieves increased application user adoption and boosted sales efficiency with DatAvail's Sprint Teams as a Service

National Commercial Cleaning Business Increases Application User Adoption

Leading Commercial Cleaning Operations Company faced low user adoption of its Microsoft Dynamics CRM 365 Online system, scarce internal application development resources, skill gaps, and a growing backlog of system changes that limited sales growth. To address these challenges, the company engaged DatAvail and implemented DatAvail’s Sprint Teams as a Service (STaaS).

DatAvail provided technical resources to fill skill gaps, prioritized and addressed backlog items, and implemented application redesigns and enhancements focused on boosting adoption. As a result, user adoption increased significantly, national sales efficiencies improved — directly impacting revenue growth — applications gained additional functionality, and the company now has a long-term development solution through DatAvail’s STaaS.