Case Study: Communications Equipment Product Development Company achieves a fully integrated Sales Cloud and improved forecasting with Datavail

Moves to fully integrated Sales Cloud solution

Communications Equipment Product Development Company, a global provider of networking and communications equipment (revenue ~$529M), engaged DatAvail to move to a fully integrated Oracle Sales Cloud solution. The customer needed to replace an aging Salesforce Sales Cloud front-office foundation, clean and de-duplicate customer data, unify front- and back-office systems, modernize deal quoting for products and professional services, improve forecasting and reporting, and adapt sales processes for remote work during the COVID pandemic.

DatAvail implemented Oracle Sales Cloud with CPQ integrations (CPQ for ERP Cloud Service, CPQ Multisource Document, Creation Cloud Service) using its Unified Implementation Methodology (a hybrid Agile/Waterfall approach) to design, configure, validate, transition and realize the solution. DatAvail’s work produced a single source of truth with normalized customer data and real-time ERP/HCM intelligence, full traceability from campaign to order, AI-driven territory and quota planning, improved forecasting and demand planning, mobile-enabled sales communications, and measurable growth in opportunities from lead management—while addressing diminished days sales outstanding and restoring workplace productivity.