Case Study: Mid-sized Computer Services Firm achieves 25-50% cost savings and improved 24×7 DBA coverage with Datavail

Mid-sized Computer Services Firm - Customer Case Study

Mid-sized Computer Services Firm engaged Datavail to lower costs, improve database administration quality, reduce on‑staff burnout, and gain better 24×7 coverage so they could focus on their business rather than technology. The customer uses Datavail’s remote database management for Oracle and leverages Datavail’s ServiceNow system for automated ticket creation and faster issue handling.

Datavail delivered remote DBA services with around‑the‑clock coverage and ServiceNow‑driven ticketing, resulting in faster response to ad‑hoc requests and measurable operational improvements. The customer reports 25–50% cost savings, greatly improved DBA expertise and database availability, and overall improvements in database quality, reliability, and productivity.