Case Study: Medium Enterprise Telecommunications Services Company achieves 25–50% cost savings and greatly improved database reliability with Datavail Database Services

Medium Enterprise Telecommunications Services Company - Customer Case Study

The Medium Enterprise Telecommunications Services Company engaged Datavail to supplement its Oracle E-Business Suite (EBS) database needs and provide remote database management. The customer’s primary challenges were to secure 24×7 coverage (including weekends/holidays) and reduce on‑staff turnover and burnout while maintaining database support as they considered moving off EBS.

Datavail delivered managed remote database services—providing a dedicated US DBA, service delivery and project management—and sustained long‑term support for the customer’s EBS environment. As a result, Datavail helped lower database administration costs by 25–50%, greatly improved DBA coverage, expertise, availability, reliability, performance and overall environment quality, and reduced operational strain on internal staff.