Case Study: Medium Enterprise Insurance Company achieves 24x7 database coverage and refocused IT resources with Datavail

Medium Enterprise Insurance Company - Customer Case Study

Medium Enterprise Insurance Company engaged DatAvail for DatAvail Database Services to address gaps in database support. The insurer needed better 24×7 coverage (including weekends/holidays) and to redeploy or augment on‑staff DBAs, and therefore used DatAvail for remote database management, upgrades/migrations, and health checks.

DatAvail deployed dedicated US and offshore DBA teams (the customer noted adding two teams of skilled DBAs for about the cost of a single in‑house senior DBA), providing on‑call and first‑line support so internal IT could refocus on business projects. According to the survey, DatAvail improved round‑the‑clock coverage, DBA expertise, and database environment quality and enabled staff reallocation, though the customer reported no cost savings from remote management and no improvement in database availability, reliability, or performance.