Case Study: Medium Enterprise Health Care Company achieves improved database reliability, performance, and 24x7 coverage with Datavail Database Services

Medium Enterprise Health Care Company - Customer Case Study

Medium Enterprise Health Care Company engaged DatAvail Database Services after identifying gaps in their database coverage and internal staffing. The organization needed 24×7 coverage (including weekends and holidays) and sought to redeploy or augment on‑staff DBAs, leading them to contract DatAvail for managed database support.

DatAvail provided remote database management plus database assessments/health checks and performance tuning, assigning a service delivery manager, a dedicated US DBA and a dedicated Tier‑3 offshore DBA (personnel rated good to excellent). As a result, the customer reported improved DBA coverage, expertise, database environment quality, reliability and performance and was able to reallocate staff resources, though no cost savings from the remote database management were reported.