Case Study: Medium Enterprise Computer Services Company achieves dramatically improved database reliability and 24×7 coverage with Datavail Database Services

Medium Enterprise Computer Services Company - Customer Case Study

Medium Enterprise Computer Services Company engaged Datavail Database Services to address recurring challenges with database administration quality, lack of 24×7 coverage (including weekends/holidays), and the need to let internal teams focus on business rather than technology. The company selected Datavail for managed database support, including remote database management, assessments/health checks, and performance tuning.

Datavail implemented a mix of dedicated US and offshore DBAs, a service delivery manager, and continuous monitoring and tuning, which the customer credits with dramatically improving DBA coverage and expertise. As a result, Datavail delivered greatly improved database availability and reliability, dramatically improved performance and environment quality, and allowed the customer to “sleep well at night” knowing backups, monitoring, and tuning are handled.