Case Study: Mattress Firm achieves 24×7 coverage and improved database reliability with DatAvail

Mattress Firm - Customer Case Study

Mattress Firm engaged DatAvail Database Services to solve limited database coverage and reduce the on-call burden on its DBAs. Facing the need for 24×7 support (including weekends and holidays), Mattress Firm hired DatAvail to improve coverage so their team could be more flexible and focus on daily performance issues.

DatAvail delivered remote database management, upgrades and migrations, assessments/health checks, and performance tuning using a mix of dedicated US and offshore DBAs plus a service delivery manager. As a result, Mattress Firm reported greatly improved DBA coverage, expertise, database availability, reliability, environment quality and performance, faster support response times, and the ability to reallocate and retain staff.

Mattress Firm

Marcus Carlis

Senior IT Manager