Case Study: Leading Non-Profit Organization achieves 24×7 reliable database performance with Datavail Database Services

Leading Non-Profit Organization - Customer Case Study

Leading Non-Profit Organization engaged DatAvail and its DatAvail Database Services to improve database administration quality, provide 24×7 coverage (including weekends/holidays), and redeploy or augment on-staff resources. Faced with gaps in after-hours support and the need for higher operational reliability, the customer sought remote managed DBA expertise to ensure reliable services for their constituents.

DatAvail implemented remote database management, upgrades and migrations, assessments and health checks, and performance tuning supported by a Service Delivery Manager, dedicated US DBA, and tier-3 offshore DBAs. As a result, the customer reported dramatically improved DBA coverage, greatly improved DBA expertise, database availability and performance, and overall improved environment quality and reliability, while retaining on-staff resources.