Case Study: Leading Image-Processing Firm achieves dramatic alert reduction and 24x7 database stability with Datavail

Leading Image Processing Firm - Customer Case Study

Leading Image Processing Firm, a high-volume e-commerce company and heavy MongoDB user that stores more than 1 billion images for over 40 million customers, was overwhelmed by database instability and alert noise. Alerts and downtime were growing—reaching about 500 alerts per day—while DBA turnover left the team short-handed and focused on firefighting rather than product improvements, so the company engaged Datavail for help.

Datavail implemented a managed services engagement—providing database assessment, an environment upgrade, 24x7 monitoring and support, health checks, tuning and best-practice enforcement—which stabilized the MongoDB environment. The result: alerts fell from roughly 500 per day to just 2–3 per week, there were no alerts during a critical Thanksgiving weekend, and the Leading Image Processing Firm’s DBAs were freed to work on strategic projects rather than incident response.