Case Study: Large Enterprise Retail Company achieves 24×7 DBA coverage and greatly improved database quality with Datavail Database Services

Large Enterprise Retail Company - Customer Case Study

Large Enterprise Retail Company engaged DatAvail and its DatAvail Database Services to solve staffing and coverage gaps in their database operations. The retailer sought better 24×7 coverage (including weekends/holidays) and to redeploy or augment on‑staff resources, and chose DatAvail for remote database management as well as database assessments and health checks.

DatAvail implemented a managed database solution (dedicated US DBA, tier‑3 offshore DBAs and an operational offshore team) providing 24×7 support, remote management, and regular health checks. As a result, the company saw dramatically improved DBA coverage, greatly improved DBA expertise, database availability, environment quality, reliability, and improved database performance, along with overall higher quality of database administration.