Case Study: World Vision Canada achieves a unified donor view and increased giving with DatAvail

Improving How World Vision Canada Sees Its Donors

World Vision Canada, a major humanitarian and development organization, faced fragmented donor data across six siloed CRM systems and Lotus Notes, which prevented a complete view of donor relationships, hindered forecasting and caused missed matched-giving opportunities. DatAvail was engaged to address these challenges by consolidating systems, leveraging SharePoint and integrating the existing AS/400 financial system.

DatAvail implemented a single, unified donor platform—eliminating Lotus Notes, consolidating the six CRMs, and linking the AS/400 to provide a complete giving history. The unified view made donor profiles visible across all teams, increased efficiency, enabled forecasting and matched-giving campaigns, and resulted in revenue growth, higher donor engagement and improved yield to ministry.

World Vision Canada