Case Study: William Osler Health System achieves an AODA‑compliant, user‑friendly public website and boosts community engagement with DatAvail

Health System Website Delivers What the Doctor Ordered

William Osler Health System faced an outdated, hard-to-navigate public website that was not AODA-compliant, leading to increased in-person inquiries and delayed service. To modernize access for its diverse communities, William Osler engaged DatAvail to redesign and rebuild its public-facing site using a flexible CMS template architecture and a full website redesign.

DatAvail implemented the new CMS-based site with social media plugins, an events calendar, embedded video and AODA-compliant design, enabling faster content provisioning and two-way community engagement. The DatAvail solution has attracted thousands of returning visitors, improved accessibility and outreach (including campaigns like the “Kiss My App” contest), and streamlined communications between Osler, patients, donors and partners.

William Osler Health System