Case Study: Global Fast Food Chain achieves faster menu updates and a shorter financial close with Datavail

Global Fast Food Chain Makes Critical Business Advancements by Tackling IT Challenges

Global Fast Food Chain, a Fortune 500 quick‑service restaurant company with thousands of locations worldwide, faced critical IT challenges: slow database performance that delayed global menu and price updates (taking up to a week) and lengthy, fragile financial close processes with ETL lags up to 24 hours. The customer engaged Datavail for database performance and availability help, leveraging Datavail’s database and application services, 24x7 managed services, and Oracle/Azure migration expertise.

Datavail implemented a mix of targeted fixes and modernization—using its 5S performance methodology to tune SQL, indexes and statistics, rearchitecting and redistributing resources for the financial close, migrating databases to Microsoft Azure, and providing ongoing 24x7 support. The results were dramatic: GoldenGate replication lag dropped from 24 hours to 5 minutes, global menu/price updates now complete overnight instead of a week, an HR report went from 11.5s per run to 0.005s (daily runtime cut from ~9.5 hours to 25 minutes, 23x faster), and the financial close and overall system stability improved; Datavail continues to support the customer in a multi‑year engagement.