Case Study: Fonality achieves reliable 24×7 database administration and reduced DBA burnout with Datavail Database Services

Fonality - Customer Case Study

Fonality, a medium-enterprise telecommunications services company, faced gaps in database administration quality, needed 24×7 coverage (including weekends/holidays), and wanted to reduce on‑staff turnover and burnout. To address these challenges they engaged Datavail Database Services.

Datavail implemented remote database management, upgrades and migrations, health checks, performance tuning, and storage strategy support with dedicated US and offshore DBAs plus service delivery and project management. As a result, Fonality gained consistent, planned maintenance and true 24×7 coverage, reported higher DBA quality, rated Datavail personnel “excellent,” and found Datavail made prior support contracts effectively obsolete.

Fonality

Raul Vera

Chief Technology Officer