Case Study: Financial Information Firm achieves 24/7 database availability and mastery of diverse data with Datavail Managed Services

Financial Powerhouse Uses Managed Services to Master Diverse Data

The Financial Information Firm, a long-established provider of raw data and analytics that collects more than 100 billion data points annually, was frustrated by high DBA turnover, fragmented offshore support, excessive alerts, delayed problem resolution and insufficient 24/7 coverage across a diverse mix of database platforms. To regain control of availability, performance and data quality, the firm engaged Datavail for a customized combination of managed services and dedicated on-shift support.

Datavail deployed a tailored managed-services + dedicated-services model—assigning 92 practice experts (about 4.5 FTE) to provide 24/7/365, multi‑platform coverage (Oracle, SQL Server, MySQL, MongoDB, Informatica), rebuilt monitoring and performed tuning in roughly six weeks. As a result, ticket volume dropped 63%, vendor escalations fell to a single escalation in three months, response times and problem resolution improved, and the Financial Information Firm stabilized operations and continued its relationship with Datavail.