Case Study: Etihad Airways achieves contract transparency and operational efficiency with DatAvail's Dolphin contract management solution

Etihad Reaches New Heights of Efficiency

Etihad Airways, the national airline of the United Arab Emirates, faced a rapidly growing and complex volume of contracts that outstripped its existing systems; it needed a robust way to track, monitor and support workflows between contract administrators and the legal department. To address this, Etihad engaged DatAvail to implement Dolphin Software, a contract‑management solution built on Microsoft SharePoint and customizable to Etihad’s requirements.

DatAvail rolled out Dolphin progressively—starting with legal, then contract administrators and other business areas—customizing templates and workflows to speed contract creation and ensure full document transparency. The DatAvail solution delivered clear tracking of contract status, easier handover when staff are absent, faster, standardized contract generation and measurable gains in efficiency that translate into time and cost savings as Etihad scales.

Etihad Airways