Case Study: Duty Free Americas achieves 24/7 DBA coverage and dramatically improved database availability and performance with Datavail Database Services

Duty Free Americas - Customer Case Study

Duty Free Americas, a medium‑enterprise retailer, engaged Datavail Database Services to address gaps in database administration quality and to secure reliable 24×7 coverage across weekends and holidays. They selected Datavail for remote database management, upgrades and migrations, health checks, and performance tuning to improve operational support.

Datavail implemented a mix of a dedicated US‑based DBA (with offshore Tier‑3 and operational support), continuous remote management, and proactive assessments and tuning. As a result, Duty Free Americas reported dramatic improvements in DBA coverage and expertise, database availability, environment quality and reliability, and greatly improved database performance after engaging Datavail.

Duty Free Americas

Tania Ortega

Senior System and Storage Administrator