Case Study: NGL Supply Terminal Company achieves lower costs and 24/7 database availability with DatAvail

Datavail provides excellent quality service from a team of experts

NGL Supply Terminal Company, a medium-enterprise in the Energy & Utilities sector, engaged Datavail Database Services to address rising costs, insufficient 24×7 database coverage (including weekends/holidays), staff turnover/burnout, and the need to redeploy or augment on‑staff resources. John Olsen, Database Manager, sought a managed database solution to improve reliability and reduce operational strain.

Datavail provided remote database management, 24×7 monitoring/support, and database assessments/health checks, supplementing the customer’s team with dedicated US and offshore DBAs and a service delivery structure. As a result, NGL Supply Terminal Company lowered DBA costs, improved database quality, availability and performance, achieved dramatically better DBA coverage and expertise, reallocated staff resources, and realized estimated cost savings of 5–10% from Datavail’s remote services.

NGL Supply Terminal Company

John Olsen

Database Manager