Case Study: Ardent Health Services achieves improved database availability and reduced DBA burnout with Datavail Database Services

Ardent Health Service - Customer Case Study

Ardent Health Services, a large healthcare enterprise, faced limited Oracle DBA capacity with only one in‑house DBA and needed better 24×7 coverage and reduced staff burnout. To address these challenges they engaged Datavail, using Datavail Database Services for remote database management, upgrades and migrations, health checks, and performance tuning.

Datavail implemented a blended onshore/offshore support model with dedicated US and Tier‑3 offshore DBAs, providing after‑hours monitoring and routine maintenance so Ardent’s sole Oracle DBA could focus on peak‑hour availability and performance. As a result, Datavail helped improve DBA coverage, expertise, database availability, reliability, environment quality and performance, and delivered measurable savings of about 5–10% through remote database management.

Ardent Health Services

Eddie Wilson

Senior Oracle Database Administrator